Frequently Asked Questions

Got Questions? We Have Answers

Find answers to common questions about our PDF processing tools, security, and features.

Is MyPDFGenius free to use?
Yes! MyPDFGenius offers completely free access to all PDF tools including merge, split, compress, convert, and more. No hidden fees, no subscriptions required. You can process unlimited files without any restrictions.
How secure are my documents?
Your documents are protected with military-grade AES-256 encryption during upload, processing, and download. All files are automatically deleted from our servers after 1 hour. We never store, analyze, or share your documents.
What file formats do you support?
We support PDF, Word (DOC, DOCX), Excel (XLS, XLSX), PowerPoint (PPT, PPTX), images (JPG, PNG, WEBP), HTML, and text files. Our conversion tools maintain perfect formatting and quality across all supported formats.
Are there any file size limits?
PDF files can be up to 50MB each, and image files up to 10MB each. You can process multiple files simultaneously. For larger files, our compression tool can help reduce file sizes while maintaining quality.
Do I need to install any software?
No installation required! MyPDFGenius works entirely in your web browser. It's compatible with all modern browsers including Chrome, Firefox, Safari, and Edge. Access your tools from any device - desktop, tablet, or mobile.
How fast is the processing?
Our advanced cloud infrastructure processes most files in seconds. Complex operations like large file merging or OCR typically complete within 30-60 seconds. Processing speed depends on file size and internet connection.
Can I use this for business/commercial purposes?
Absolutely! MyPDFGenius is perfect for business use. We're trusted by Fortune 500 companies and small businesses alike. Our enterprise-grade security and reliability make it ideal for professional document processing needs.
What if I encounter an error or need help?
Our 24/7 support team is here to help! Contact us through the support page or email. We also have comprehensive guides and tutorials to help you get the most out of our tools. Most issues are resolved within minutes.
Do you support batch processing?
Yes! You can upload and process multiple files simultaneously. Our merge tool supports up to 20 files at once, and our conversion tools can handle multiple documents in a single batch for maximum efficiency.
Is my data GDPR compliant?
Yes, we are fully GDPR, CCPA, and international privacy regulation compliant. We implement privacy-by-design principles, never store personal data, and provide complete transparency about our data handling practices.

Still Have Questions?

Our support team is available 24/7 to help you with any questions or concerns.

Pro tip: Use Ctrl+F (Cmd+F on Mac) to quickly search for specific questions