Frequently Asked Questions

Yes! MyPDFGenius offers completely free access to all PDF tools including merge, split, compress, convert, and more. No hidden fees, no subscriptions required. You can process unlimited files without any restrictions.

Your documents are protected with military-grade AES-256 encryption during upload, processing, and download. All files are automatically deleted from our servers after 1 hour. We never store, analyze, or share your documents.

We support PDF, Word (DOC, DOCX), Excel (XLS, XLSX), PowerPoint (PPT, PPTX), images (JPG, PNG, WEBP), HTML, and text files. Our conversion tools maintain perfect formatting and quality across all supported formats.

PDF files can be up to 50MB each, and image files up to 10MB each. You can process multiple files simultaneously. For larger files, our compression tool can help reduce file sizes while maintaining quality.

No installation required! MyPDFGenius works entirely in your web browser. It's compatible with all modern browsers including Chrome, Firefox, Safari, and Edge. Access your tools from any device - desktop, tablet, or mobile.

Our advanced cloud infrastructure processes most files in seconds. Complex operations like large file merging or OCR typically complete within 30-60 seconds. Processing speed depends on file size and internet connection.

Absolutely! MyPDFGenius is perfect for business use. We're trusted by Fortune 500 companies and small businesses alike. Our enterprise-grade security and reliability make it ideal for professional document processing needs.

Our 24/7 support team is here to help! Contact us through the support page or email. We also have comprehensive guides and tutorials to help you get the most out of our tools. Most issues are resolved within minutes.

Yes! You can upload and process multiple files simultaneously. Our merge tool supports up to 20 files at once, and our conversion tools can handle multiple documents in a single batch for maximum efficiency.

Yes, we are fully GDPR, CCPA, and international privacy regulation compliant. We implement privacy-by-design principles, never store personal data, and provide complete transparency about our data handling practices.